To get the most accurate speed test results you should connect a laptop or PC directly to your wireless router with an Ethernet cable..
To test your broadband, use the following link:
In order to assist you better, we would appreciate it if you could answer as many of the following questions as possible. Please don't worry about not completing all the questions or responding "Don't know" if you are unsure of the answer:
If you would like more advice on testing your broadband speed, please don't hesitate to contact technical support on hcn.helpdesk@gmail.com