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Broadband & Wireless
Your HCN Fibre Router Guide
Wi-Fi Best Practices
Expanding and enhancing your home network
Troubleshooting your wi-fi network
What is the monthly download limitation?
I don't have internet service/I can't connect to wi-fi
My wi-fi seems weak
Testing and reporting your broadband speed
My device is taking a long tome to stream video/audio content
View all 11
HCN guide to telephone service
Can I retain my existing phone number?
I work from home. Can I have a separate phone for my business calls?
Our guide to streaming TV services over broadband
Do I need a TV licence?
How do I set-up a smart TV?
What broadband speed do I need?
Who owns HCN?
What does a fibre optic cable look like and what does it do?
How long with the cable last and is it a viable long-term solution?
What speeds will I get on the HCN network?
View all 9
What does it take to deliver full-fibre services?
How is the broadband service delivered to me?
How does the fibre connect into my property?
Will the current telegraph poles and wires be needed?
Will it cost more to have HCN installed if I live far away from the cable?
View all 6
How do I get billed?
What are my fibre router connections?
Connecting devices using ethernet cables
What do flashing lights on the router mean?
Where can I find more information about the government voucher scheme?
HCN user policies
HCN Terms and Conditions
Fibre Options Policies
Fibre Options T&Cs for home customers
Fibre Options T&Cs for business connections
Purefibre code of practice
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