Installation

What does it take to deliver full-fibre services?
Not as much as you might think. Once you remove the necessity to build network on a national scale and to be subject to the demands of regulators and extern...
Mon, 13 Jul, 2020 at 11:14 AM
How is the broadband service delivered to me?
The broadband network consists of the fibre dug into a narrow (15mm) trench, mainly across fields to the rear of properties using a mole plough or equivalen...
Wed, 15 Jul, 2020 at 4:27 PM
How does the fibre connect into my property?
We install all the fibre cabling into your property either underground or along the base of a wall or on a driveway, meaning that there will be no unsightly...
Wed, 15 Jul, 2020 at 4:37 PM
Will the current telegraph poles and wires be needed?
No, they will not be needed once all the properties have been connected via fibre. However, it will be BT Openreach’s job to remove poles and wires, as they...
Wed, 15 Jul, 2020 at 4:38 PM
Will it cost more to have HCN installed if I live far away from the cable?
Not normally in the way your question is raised.  For standard installations, which we believe will be 95%+ of connections, we bring the service to the ...
Wed, 15 Jul, 2020 at 4:40 PM
Can I choose to wait to be physically connected?
We are happy to consider delayed physical connections if you have reasons to require this, but please remember that it is a requirement of the government vo...
Wed, 15 Jul, 2020 at 4:42 PM