HCN

Guides 5

• Your HCN Fibre Router Guide
• Wi-Fi fundamentals
• Wi-Fi Best Practices
• Expanding and enhancing your home network
• Troubleshooting your wi-fi network

Advice 11

• What is the monthly download limitation?
• I don't have internet service/I can't connect to wi-fi
• My wi-fi seems weak
• Testing and reporting your broadband speed
• My device is taking a long tome to stream video/audio content

View all 11

Guides 1

• HCN guide to telephone service

Advice 2

• Can I retain my existing phone number?
• I work from home. Can I have a separate phone for my business calls?

Guides 1

• Our guide to streaming TV services over broadband

Advice 2

• Do I need a TV licence?
• How do I set-up a smart TV?

General 9

• What broadband speed do I need?
• Who owns HCN?
• What does a fibre optic cable look like and what does it do?
• How long with the cable last and is it a viable long-term solution?
• What speeds will I get on the HCN network?

View all 9

Installation 6

• What does it take to deliver full-fibre services?
• How is the broadband service delivered to me?
• How does the fibre connect into my property?
• Will the current telegraph poles and wires be needed?
• Will it cost more to have HCN installed if I live far away from the cable?

View all 6

Billing 1

• How do I get billed?

Support 5

• What are my fibre router connections?
• Connecting devices using ethernet cables
• Pop-up blockers
• What do flashing lights on the router mean?
• Where can I find more information about the government voucher scheme?

HCN user policies 1

• HCN Terms and Conditions

Fibre Options Policies 2

• Fibre Options T&Cs for home customers
• Fibre Options T&Cs for business connections

Purefibre Policies 1

• Purefibre code of practice