Support

What are my fibre router connections?
Your Fibre Optic Router has several connection ports: The incoming fibre pigtail from the wall-box to the router. Note, this is a relatively delicate c...
Wed, 15 Jul, 2020 at 5:01 PM
Connecting devices using ethernet cables
The best way of connecting devices such as PCs, laptops, TVs and network switches is through the use of ethernet cables – Cat 5, Cat 5e and Cat 6 cabling. T...
Wed, 15 Jul, 2020 at 5:03 PM
Pop-up blockers
Some customers have reported a problem when they attempt to respond to the Gigabit Broadband Voucher (GBV) scheme emails. The GBV system sends requests as ‘...
Wed, 15 Jul, 2020 at 5:05 PM
What do flashing lights on the router mean?
Service, Wi-Fi and Ethernet LEDs will all flash to varying degrees (green or amber) according to the amount of traffic that is passing over the interface. T...
Wed, 15 Jul, 2020 at 5:07 PM
Where can I find more information about the government voucher scheme?
Please download the terms and conditions of the government voucher scheme below
Wed, 15 Jul, 2020 at 5:12 PM