we pride ourselves in being significantly better than with your current supplier. Our network is underground, not in danger from flood, rain, wind, snow or other elements, and it is inherently reliable.
Standard response times to a network outage are eight hours for home users and four hours for business users. Response to failure of a single user's home service will normally be the next business day or a maximum of two business days in exceptional circumstances (such if you have accidentally dug up your fibre connection!).