Advice

What is the monthly download limitation?
There are no limitations! We do not believe in restricting downloads and then charging penalties once the limit is exceeded. As long as you are considerate ...
Tue, 14 Jul, 2020 at 5:51 PM
I don't have internet service/I can't connect to wi-fi
The simplest and quickest way to get back online: Turn off the wireless router After 5 minutes, turn the router back on, it will take between 5 and 10 mi...
Tue, 14 Jul, 2020 at 6:37 PM
My wi-fi seems weak
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Thu, 9 Jul, 2020 at 10:09 PM
Testing and reporting your broadband speed
To get the most accurate speed test results you should connect a laptop or PC directly to your wireless router with an Ethernet cable.. To test your bro...
Sat, 25 Jul, 2020 at 1:50 PM
My device is taking a long tome to stream video/audio content
There are a few factors that can affect the speed and quality of streaming services such as YouTube, Netflix and Amazon Prime. Other Users on the Home N...
Wed, 15 Jul, 2020 at 10:56 AM
Connecting a new device to your wi-fi
To connect a new device to your WiFi, navigate on the WiFi or Wireless connection settings on your device. Scan for local wireless networks. Calix Rout...
Wed, 15 Jul, 2020 at 10:58 AM
Parental Controls
This guide only explains how to setup the parental control features of your router. For further information on safeguarding children on the Internet, pleas...
Wed, 15 Jul, 2020 at 11:01 AM
Using NetValet with your home network
NetValet is a free app available on Google Play and the Apple App Store that can help you manage your home network, and best of all it's free! Down...
Wed, 15 Jul, 2020 at 11:05 AM
How to change your wi-fi name (SSID) and password
Browser-Based Access To access your wireless router management interface, open a new browser tab and navigate to the network address. You can log into yo...
Wed, 15 Jul, 2020 at 11:11 AM
Firewall settings and port forwarding
Some devices and applications may be restricted by the default settings of the firewall. Customers typically report issues with online gaming services such...
Wed, 15 Jul, 2020 at 11:15 AM